Back Human-in-the-Loop (HITL) Protocol
Interventions Today
3
Human overrides triggered
Pending Approval
2
Awaiting human sign-off
Resolved
14
This week
Avg. Response Time
28m
Target: < 2h
01 Authorization Thresholds
Financial Commitments
Any single transaction or vendor signing exceeding threshold.
Limit > $100.00
Status Strict Oversight
Code Deployment
Production environment modification requiring sign-off.
Condition Main Branch
Status Sign-off Req
Content Publishing
Social media, blog posts, and email campaigns.
Condition External-Facing
Status Review Optional
02 Intervention Logic
Scenario Agent Task Intervention Trigger Human Action Required
Sales Negotiation Drafting & Sending Invoice Discount > 20% Sales Lead Approval
Infra Management Scaling Clusters Predicted Cost Increase > 1k/mo CTO Infrastructure Review
Legal Compliance NDA Generation Modifying "Indemnity" Clauses Legal Counsel Check
Data Operations Database Migration Destructive SQL on Production DBA Approval Required
03 Escalation Path
Agent Self-Resolution
Agent attempts autonomous recovery within defined guardrails.
Supervisor Notification
Slack/email alert sent to designated human supervisor.
Human Review & Override
Human reviews context, approves, modifies, or rejects. SLA: 2 hours.
Executive Escalation
If unresolved after 2h, escalates to C-level for critical decisions.

Governance Principles

Agency vs. Safety Autonomy is a privilege granted by verified logic. Every new capability starts supervised.
Fail-Safe Default In case of model confusion or uncertainty, the agent stays idle and reports.
Latency of Approval Humans must respond within 2 hours for critical flows. Auto-reject after timeout.
Audit Trail Every intervention is logged with timestamp, actor, decision, and rationale.

Response SLAs

Critical < 30 min
High < 2 hours
Medium < 8 hours
Low < 24 hours